Employer: Department of Health
Department: Admin and Support
Job Title: Switchboard Operator
Location: Sebokeng Hospital, Gauteng
Number of Posts: 2
Salary: R228,321 per annum plus benefits
Closing Date: 7 April 2026
Enquiries: Mr Khama Letsela – 016 930 3354

The Department of Health is recruiting for two Switchboard Operator positions at Sebokeng Hospital.

The successful candidates will provide switchboard, reception and administrative support while assisting patients, visitors, employees and members of the public with enquiries.

The position requires candidates with good communication and customer service skills who can operate a telephone switchboard, direct calls and visitors to the correct departments, maintain records and provide general administrative support.

Applicants should also be comfortable working under pressure and dealing professionally with a wide range of enquiries.

Minimum Requirements

Applicants must meet the following minimum requirements:

• Grade 12 certificate.
• Knowledge of administrative and clerical procedures.
• Understanding of Public Service Regulations.
• Good customer service etiquette.
• Good telephone etiquette.
• Strong verbal and written communication skills.
• Good interpersonal skills.
• Good listening skills.
• Good writing skills.
• Basic problem-solving skills.
• Basic analytical skills.
• Computer literacy.
• Knowledge of MS Word.
• Knowledge of MS Excel.
• Ability to use email and the internet.
• Ability to work under pressure.
• Strong sense of accountability.
• Ethical conduct.
• Client-oriented approach.
• Commitment to providing good customer service.

Key Responsibilities

The successful candidates will perform a range of switchboard, reception and administrative duties.

Operate the Switchboard

The Switchboard Operator will be responsible for efficiently handling incoming telephone calls.

Duties include:

• Answering incoming calls.
• Directing calls to the correct departments or personnel.
• Handling internal and external telephone enquiries.
• Taking accurate messages.
• Distributing messages to the relevant employees.
• Providing basic information about departmental services.
• Maintaining professional telephone etiquette.

Reception and Visitor Management

The successful candidate will also provide reception support.

Responsibilities include:

• Receiving visitors.
• Welcoming members of the public.
• Guiding visitors to the appropriate offices.
• Directing clients to the correct departments.
• Providing basic information.
• Maintaining an organised reception area.
• Assisting with general enquiries.

Because the position involves direct contact with patients, visitors and members of the public, candidates should have good interpersonal and customer service skills.

Records and Filing

The Switchboard Operator will assist with administrative record keeping.

This may include:

• Maintaining office filing systems.
• Organising administrative records.
• Updating information.
• Maintaining the internal telephone directory.
• Keeping relevant documentation accessible.
• Ensuring records are properly maintained.

Reports and Telephone Administration

The successful candidates will assist with telephone-related administration.

Duties include:

• Compiling monthly reports.
• Recording photocopying and printing activities.
• Monitoring telephone usage.
• Generating telephone usage reports.
• Ensuring telecommunication accounts are up to date.
• Reporting telephone-related problems.

Office Equipment and Technical Issues

The employee will report faults involving telephone systems and office equipment.

Where technical assistance is required, the successful candidate may liaise with ICT to ensure that problems are reported and addressed appropriately.

Additional Administrative Duties

The successful candidate may be required to perform other reasonable administrative duties assigned by the supervisor.

Skills and Competencies

The position requires a combination of administrative, communication and customer service skills.

Communication Skills

The employee will communicate with patients, visitors, healthcare employees, government officials and members of the public.

Clear and professional communication is therefore essential.

Customer Service

A client-oriented approach is important because the successful candidate will often be the first point of contact for people contacting or visiting the hospital.

Computer Literacy

Applicants should be comfortable using basic computer applications, including:

• Microsoft Word.
• Microsoft Excel.
• Email.
• Internet services.

Problem-Solving

The successful candidate should be able to deal with routine problems and determine when an issue needs to be referred to a supervisor or another department.

Working Under Pressure

A hospital environment can be busy, with a large number of calls, visitors and enquiries. Applicants should therefore be able to remain professional and organised under pressure.

Who Should Apply?

This opportunity may be suitable for candidates who:

• Have completed Grade 12.
• Have good communication skills.
• Enjoy working with people.
• Have customer service experience.
• Have administrative or clerical knowledge.
• Are comfortable answering telephone calls.
• Have basic computer skills.
• Can work in a busy environment.
• Are organised and detail-oriented.
• Can maintain confidentiality and professionalism.
• Have a strong sense of accountability.

Salary and Benefits

The advertised salary package is:

R228,321 per annum plus benefits

The successful candidates should review the official vacancy information and employment conditions for further details regarding the applicable benefits.

How to Apply

Applications must be submitted online through the Gauteng Department of Health recruitment system.

Official Application Portal:

Apply for the Sebokeng Hospital vacancy – Gauteng Department of Health

Applicants must use the new Z83 application form.

A detailed and updated CV must also be attached.

The CV should be presented in chronological order and should accurately reflect the information provided on the Z83 form.

Important Application Instructions

Applicants should carefully check their application before submitting it.

Use the New Z83 Form

The Department requires applicants to use the new Z83 form.

Make sure all required sections are completed accurately.

Keep Your CV Updated

Your CV should provide sufficient information about your qualifications, experience and skills.

The information on your CV must correspond with the information provided on the Z83 form.

Certified Documents

Applicants do not need to submit certified copies of qualifications and other supporting documents with the initial application unless specifically requested.

Only shortlisted candidates will be required to submit certified documents.

Foreign Qualifications

Applicants who hold foreign qualifications must have their qualifications evaluated by SAQA.

Verification and Background Checks

Shortlisted candidates may be subject to various verification and background checks as part of the recruitment process.

Application Closing Date

The closing date provided for this vacancy is:

7 April 2026

Applicants should ensure that their online applications are submitted before the stated closing date.

Late applications may not be considered.

Important Information

Employer: Department of Health

Department: Admin and Support

Position: Switchboard Operator

Location: Sebokeng Hospital

Province: Gauteng

Number of Posts: 2

Salary: R228,321 per annum plus benefits

Minimum Qualification: Grade 12

Closing Date: 7 April 2026

Enquiries: Mr Khama Letsela – 016 930 3354

Application Method: Online

Application Form: New Z83

Application Fee: None

Frequently Asked Questions

What qualification is required?

Applicants must have a Grade 12 certificate.

How many positions are available?

There are two positions available.

Where is the position based?

The position is based at Sebokeng Hospital in Gauteng.

How much does the position pay?

The advertised salary package is R228,321 per annum plus benefits.

Do I need computer skills?

Yes. Applicants must have computer literacy, including knowledge of MS Word, MS Excel, email and internet use.

Do I need to submit certified documents with my initial application?

No. Only shortlisted candidates will be asked to submit certified documents.

Do I need to complete a Z83 form?

Yes. Applications must be submitted using the new Z83 form.

Can I hand-deliver my application?

No. The vacancy information states that faxed and hand-delivered applications will not be accepted.

Is there an application fee?

No. No application fees are required.

What happens if I don’t receive feedback?

If you do not receive feedback within three months, you should consider your application unsuccessful.

Employment Equity

The Department follows Employment Equity guidelines as part of its recruitment process.

People with disabilities are encouraged to apply.

Tips for Applying for Government Jobs

Government vacancies often require applicants to follow specific application instructions carefully.

Before submitting your application:

1. Complete the correct Z83 form.
2. Make sure your personal information is accurate.
3. Ensure your CV is detailed and up to date.
4. Present your CV in chronological order.
5. Check that your Z83 information matches your CV.
6. Confirm that you meet the minimum requirements.
7. Submit the application through the specified online portal.
8. Keep a copy of your submitted application for your records.
9. Do not pay anyone to submit the application for you.
10. Check your contact details carefully so that you can be reached if shortlisted.

Final Advice

The Sebokeng Hospital Switchboard Operator opportunity is suitable for Grade 12 applicants who have strong communication, customer service, administrative and computer skills.

Applicants should pay close attention to the application instructions because government departments can reject applications that do not comply with the prescribed requirements.

Make sure you use the new Z83 form, attach a detailed chronological CV and submit your application online before the 7 April 2026 closing date.